Shipping Policy

Effective date: May 8, 2026
Last updated: August 16, 2026

1. Made-to-Order Fulfillment

All physical products sold by Seventus are made to order and fulfilled by independent production partners. Production begins after an order is accepted and is separate from the time required for the carrier to deliver the package.

Products in the same order may be produced at different facilities, in different countries, or by different production partners.

2. Production and Processing Time

Each order requires production and quality review before it can be shipped. For many products, estimated production time is approximately 2–7 business days. Certain products, personalized items, large orders, quality-control reprints, restocks, and orders placed during peak periods may require additional time.

Production estimates are not guaranteed shipping or delivery dates. Saturdays, Sundays, and applicable public holidays are not ordinarily counted as business days.

If we cannot ship an order within a timeframe promised at the time of purchase or otherwise required by applicable law, Seventus will provide an updated estimate and any cancellation or refund option required by law.

3. Shipping Methods and Delivery Estimates

The shipping methods available for an order depend on the product, production partner, destination, and carrier availability. Options displayed at checkout may include economy, standard, expedited, priority, or express delivery, but not every option is available for every product or destination.

The applicable shipping price and available method will be displayed at checkout before payment. Unless checkout expressly allows you to select a carrier, the production partner determines the carrier and shipping route.

Your total estimated delivery time consists of:

Production time + carrier transit time

Transit estimates begin after the package has been produced and transferred to the carrier—not when the order is placed.

Product pages, checkout, order confirmations, and tracking pages may provide estimated shipping or delivery windows. These estimates are not guaranteed unless Seventus expressly identifies a service or date as guaranteed.

Delivery may take longer because of:

• Peak-season order volume or public holidays;

• Product availability, quality inspections, or reprints;

• Severe weather, natural disasters, or other emergencies;

• Carrier congestion or transportation disruptions;

• Customs inspections or import processing;

• Remote-area delivery requirements;

• Incorrect, incomplete, or unverified recipient information; or

• Other circumstances outside Seventus’s reasonable control.

4. Shipping Destinations and Restrictions

Seventus ships within the United States and to supported international destinations. Shipping availability varies by product and production partner. Products and shipping methods are available only for destinations enabled at checkout. The inclusion of jurisdiction-specific language in our policies does not mean that Seventus currently offers products or shipping in every referenced jurisdiction.

The checkout must accept the destination and provide a shipping option before an order can ordinarily be completed. Certain products or shipping methods may be unavailable for:

• P.O. boxes;

• APO, FPO, DPO, or other military addresses;

• Remote or restricted delivery areas;

• Countries or territories affected by carrier or trade restrictions; or

• Addresses that do not meet the applicable carrier’s formatting requirements.

If an accepted order cannot be shipped because no production partner or carrier supports the product and destination combination, Seventus will contact the customer and provide an appropriate alternative or cancellation and refund.

5. Shipping Charges

Shipping charges are calculated according to factors that may include:

• The product and quantity ordered;

• The production facility or partner;

• The destination;

• The shipping method;

• The number of packages required; and

• Remote-area or destination-specific carrier charges.

When an order contains products from different partners, facilities, or shipping categories, the total shipping charge displayed at checkout may reflect more than one fulfillment shipment.

Any approved post-purchase change to a product, address, or shipping method may result in an additional charge. Seventus will not make such a change or charge without notifying the customer when approval is required.

6. International Orders, Customs, and Recipient Information

International shipments may be subject to customs duties, import taxes, brokerage charges, handling fees, or other government or carrier charges.

Unless checkout or the order confirmation expressly states that these charges are included or prepaid, they are not included in the product price or Seventus shipping charge and may be collected from the recipient by the carrier or destination authority.

Certain destinations require additional recipient information for customs clearance or delivery, which may include:

• A valid telephone number;

• The recipient’s full legal name;

• A national identification or tax number; or

• Other information required by the carrier or customs authority.

The customer is responsible for providing accurate information and reasonably cooperating with carrier or customs requests. Any required information will be handled in accordance with our Privacy Policy.

Failure to provide required information or pay lawfully assessed import charges may result in delay, refusal, abandonment, destruction, or return of the package. Any resolution will depend on the circumstances, recoverability of the package, production-partner rules, and applicable law.

7. Tracking Information

When tracking is available, Seventus will send a shipping confirmation to the email address associated with the order. Customers may also view available order and tracking information through their customer account at account.seventus.co.

A tracking number may be created before the carrier physically receives or scans the package. It can take several business days for tracking to begin showing movement.

Some economy or destination-specific services may provide limited tracking, delayed scans, or no delivery scan. An order shipped in multiple packages may have multiple tracking numbers.

Please contact Seventus if:

• The estimated production period has passed and you have not received a shipping confirmation;

• Tracking has shown no meaningful movement for seven business days; or

• The estimated delivery window has passed without delivery.

8. Multiple Packages

Items in the same order may be produced and shipped separately. Each package may have its own:

• Production location;

• Carrier;

• Shipping method;

• Tracking number; and

• Estimated delivery date.

Receiving one package does not necessarily mean that another item is missing. Review all tracking numbers associated with the order before reporting a missing item.

9. Address Accuracy and Changes

Customers must review the following information carefully before submitting an order:

• Recipient name;

• Street address;

• Apartment, suite, or unit number;

• City, state, province, or region;

• Postal code;

• Country;

• Telephone number; and

• Any destination-specific tax or identification information.

If you discover an error, contact Seventus immediately through Live Chat or email. Address changes are not guaranteed after an order has been submitted to production or fulfillment, and some carriers do not permit address changes after shipment.

Except where applicable law provides otherwise, Seventus may not be able to provide a free replacement or refund when a package is lost, misdelivered, refused, or returned because of incorrect or incomplete information supplied by the customer. Reshipping or replacing the order may require payment of additional production and shipping costs.

10. Delays

Shipping and delivery dates are estimates unless expressly guaranteed. A delay does not automatically mean that a package is lost.

If an order is significantly delayed, Seventus will review the tracking information and, when appropriate, contact the responsible production partner or carrier. Carrier-specific waiting periods or investigations may apply before a shipment can be treated as lost.

Nothing in this policy limits a customer’s right to cancel, receive a refund, set an additional delivery deadline, or obtain another remedy when required by applicable law.

11. Lost Packages and Delivered-But-Not-Received Claims

Packages Lost in Transit

If tracking indicates that a package may be lost, or the estimated delivery window has passed without delivery, contact Seventus through Live Chat or email. Please provide your order number and confirm the complete delivery address.

Seventus will review the shipment and work with the production partner or carrier to investigate. The available remedy will depend on the investigation, shipment circumstances, carrier or production-partner coverage, and applicable law.

Tracking Shows Delivered, but the Package Is Missing

If tracking shows that a package was delivered but you cannot locate it:

1. Check entrances, mailrooms, parcel lockers, and other secure delivery areas;

2. Ask household members, building staff, or neighbors whether they accepted it;

3. Verify that the delivery address on the order is correct;

4. Contact the carrier for delivery details or location information; and

5. Contact Seventus promptly—preferably within 48 hours of the delivery scan.

A carrier delivery scan is evidence of delivery, but it does not automatically waive any rights available under applicable law. Seventus will review the circumstances and communicate the available resolution.

If an investigation confirms that the package was correctly delivered and subsequently stolen or removed, a free replacement or refund may not be available unless required by law or covered by applicable package protection.

12. Refused, Unclaimed, and Return-to-Sender Packages

A shipment may be returned to its sender or fulfillment facility because of:

• An incorrect or incomplete address;

• Failed delivery attempts;

• Failure to collect the package;

• Refusal by the recipient;

• Missing recipient information;

• Unpaid customs duties or import charges; or

• Failure to cooperate with customs or the carrier.

Do not send an item to the return address printed on the package without written instructions from Seventus.

If tracking shows that a package is being returned, contact Seventus promptly. Reshipment is not automatic. Depending on the reason for the return, package condition, recoverability, production-partner rules, and applicable law, the customer may be responsible for additional production, return, or reshipping costs.

Original shipping charges are not refundable when delivery failed because of a customer-controlled issue, except where applicable law requires otherwise.

13. Packages Damaged During Delivery

If a package or product arrives visibly damaged, preserve the product, shipping label, outer packaging, and all internal packaging.

Report visible package or transit damage to Seventus within 48 hours of delivery and include clear photographs. Product defects, wrong items, missing components, refunds, and replacement claims are governed by our Return, Refund & Claims Policy.

The 48-hour period is an operational reporting request and does not reduce any longer right or remedy provided by applicable law.

14. Mandatory Consumer Rights

Nothing in this Shipping Policy excludes, restricts, or replaces any consumer protection, delivery, refund, risk-of-loss, or other right that cannot legally be waived.

When applicable law provides the customer with greater protection than this policy, the applicable legal requirement will control.

15. Contact Seventus

For shipping questions, address corrections, tracking concerns, or delivery claims, contact us through:

• Our website’s Live Chat; or

• seventus.storebrand@gmail.com

Please include your order number and the email address associated with the order.